We reviewed our ability to provide tuition and support services during the Covid-19 Pandemic and we are 100% confident of our ability to maintain full service throughout.
Here’s why ….
Delivery of Courses
All our Courses are delivered from www.degrandsonLMS.com. This LMS (Learning Management System) is provided by Inquisiq (ICS Learning Group, Pasadena, MD) from local cloud-based servers. They have had zero downtime over the past 5 years. As a fallback, we can host our Courses on Adobe Captivate Prime with 2 days notice.
Provision of other Services
Our website, degrandson.co.uk, which carries the Support Ticket system and Tutor Support, is hosted by ISP SiteGround on AWS servers located in the Netherlands. Again, zero downtime since we began using their service 3 years ago.
Maintaining the 24/7 Support Ticket system
The main vulnerability here is the possibility that several persons in an office contacts the virus simultaneously, and this leading to a disruption of service. This does not apply to deGRANDSON Global as all staff work remotely from one another being located in UK, Ireland, Germany, Cyprus and the Phillipines. We reckon there is less that 20% chance that 3 or more of us would be laid low simultaneously.
Maintaining 24/7 Tutor Support
As with the Support Ticket system, we are confident that we can maintain support here throughout the pandemic.
If you have any particular concerns, please contact us at [email protected]